SHIPPING AND RETURNS

Shipping Policy

Thank you for choosing Coconutty NQ. We aim to provide you with a seamless shopping experience, including efficient and reliable shipping. Please take a moment to review our shipping policy outlined below:

Shipping Methods and Timelines: We offer standard shipping to most locations. The estimated delivery time may vary depending on your shipping address and the product availability. Once your order is confirmed, we will provide you with an estimated delivery date.
Order Processing: Upon receiving your order, our team will process it within 3 business days. During peak seasons or promotional periods, processing times may be slightly longer. Please note that weekends and public holidays may affect processing and delivery times.
Shipping Rates: Shipping rates are determined based on various factors, including the weight, dimensions, and destination of the package. The shipping cost will be calculated and sent via email. We occasionally offer free shipping promotions, so keep an eye out for any ongoing offers.
Shipment Tracking: Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package. You can monitor the progress of your shipment online or through our website using the provided tracking information.
Delivery Attempts and Receiving Packages: Our shipping partners will make attempts to deliver your package to the provided shipping address. If you are unavailable at the time of delivery, they may leave a delivery notification or make arrangements for re-delivery. It is important to provide accurate and complete shipping information to ensure successful delivery.
Address Accuracy: It is essential to provide an accurate and complete shipping address when placing your order. We will not be responsible for any delays, failed deliveries, or additional costs incurred due to incorrect or incomplete address information provided by the customer.
Order Status and Support: If you have any questions or concerns regarding your order or shipment, please feel free to contact our customer support team. We will be happy to assist you and provide updates on the status of your order.

We appreciate your understanding and cooperation with our shipping policy. By completing a purchase with Coconutty NQ, you acknowledge and accept our shipping terms as stated above.

Thank you for choosing Coconutty NQ. We look forward to serving you!

Coconutty NQ Management

Return & Exchange Policy

No Returns Policy

Thank you for choosing Coconutty NQ. We strive to provide you with the best products and services. To ensure transparency and clarity, we have outlined our no returns policy below:

Final Sale: All purchases made from Coconutty NQ are considered final. We do not accept returns or exchanges for any reason except in cases of product defects or shipping errors caused by us.
Product Inspection: We highly recommend inspecting the product upon delivery. If you notice any damage or defects, please contact our customer support team within 48 hours of receiving the product.
Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer support team immediately with detailed information about the issue, including relevant photographs. We will assess the situation and, if necessary, provide a suitable resolution, such as a replacement or refund.
Shipping Errors: In the event of a shipping error caused by us, such as receiving the wrong product, please notify our customer support team within 48 hours of delivery. We will rectify the mistake by arranging for the correct product to be shipped to you, free of charge.
Exceptions: We do not accept returns or provide refunds for any other reasons, including but not limited to customer's change of mind, dissatisfaction with the product, or incorrect product selection.
Product Care: We encourage customers to carefully read the product descriptions, specifications, and sizing information provided on our website to make informed purchase decisions. It is important to follow any specific care instructions mentioned for the product to ensure its longevity and performance.
Customer Support: If you have any questions or concerns about our no returns policy or need assistance with a product issue, please don't hesitate to contact our customer support team. We are here to help and will do our best to address your inquiries promptly and effectively.

Please note that by completing a purchase with Coconutty NQ, you acknowledge and accept our no returns policy as stated above.

Thank you for your understanding and cooperation.

Coconutty NQ Management